Order, Cancellation & Delivery Policy
Order Processing & Cancellation:
| Requirement | Details |
|---|---|
| Product Condition Disclosure | Containers are sold in used or new condition as described in the product listing. Cosmetic wear consistent with handling does not qualify as damage |
| Cancellation Window | Orders may be cancelled within 24hours of purchase for a full refund if processing has not begun. Once processing or delivery scheduling has started, cancellation may be subject to administrative and logistic fees |
| Non-returnable freight explanation | Shipping containers are large freight items delivered using specialized equipment and not eligible for standard product returns once delivered. |
| Non-Returnable | Delivered containers, customized units and orders where delivery access requirement are not met are not eligible for returns |
2. Delivery Conditions and Damage Reporting:
Delivery Access Requirements
Customers must ensure the delivery location is accessible for large freight trucks and offloading equipment. This includes adequate space, clear ground conditions, and no overhead obstructions. Failed delivery due to site inaccessibility may result in redelivery fees.
Inspection at Delivery
All containers must be inspected by the customer at the time of delivery. By accepting delivery, the customer confirms the container was received in the described condition unless damage is noted at delivery.
Visible Damage Reporting
Any visible damage must be:
Noted on the delivery receipt before the driver leaves
Photographed clearly
Report to us within 24 hours of delivery
Failure to document visible damage at delivery may limit claim eligibility.
Concealed Damage
If damage is discovered after delivery, customers must notify us within 24 hours with photos and a description. Claims are reviewed on a case-by-case basis.
Cosmetic Wear
Surface rust, dents, scratches, and signs of prior use are normal for used containers and are not considered damage unless they affect structural integrity.
Non-Returnable Freight
Shipping containers are large freight items. Once delivered and accepted, containers are not eligible for return. Issues are handled through repair, partial credit, or resolution review
3. Non Returnable Freight Explanation
Shipping containers are classified as large freight items that require specialised transportation, heavy-duty delivery equipment, and site coordination. Because of the size, handling process, and transportation logistics, containers cannot be restocked or resold in the same condition once delivery has been completed.
Delivery involves dispatch scheduling, equipment allocation, loading, transportation, and on-site offloading. These services are fulfilled specifically for each order and cannot be reversed after completion.
For this reason:
Shipping containers are not eligible for return once delivered and accepted
Freight, transport, and delivery service charges are non-refundable
Orders where delivery has been completed, refused at site, or where site access prevents offloading are still considered fulfilled delivery services
Issues related to condition, damage, or discrepancies are handled through inspection, documentation, and resolution review, not through product returns.
4. Issue Resolution Process
We are committed to resolving delivery or product concerns quickly and fairly.
Step 1. Report the Issue
*Waived for defective items
Contact BSC Returns Team
For return assistance:
📞 +1 772-618-1880 (Option 6)
📧 returns@bestshippingcontainers.com
General support:
📧 support@bestshippingcontainers.com
🕒 Mon–Thu 9AM–4PM | Fri 9AM–2PM EST
📍 Business Location: Anaheim, California, USA
We respond to all inquiries within 1–2 business days.
