Return & Refund Policy
🔄 1. Return Eligibility
| Requirement | Details |
|---|---|
| Unused Condition | Must be in original packaging with no signs of use |
| 45-Day Window | Returns initiated within 45 days of delivery date |
| Proof of Purchase | Order number required for all returns |
| Non-Returnables | Customized containers • Used/damaged items • Late returns |
📦 2. Return Process
Step 1: Request Authorization
✉️ Email returns@bestshippingcontainers.com with:
Subject: “Return Request – Order #[Number]”
Photos of item(s)
Reason for return
Step 2: Await Approval
BSC responds within 7-14 business days with:
» Return authorization number
» Shipping instructions
» Restocking fee disclosure
Step 3: Ship Back
You arrange/pay for return shipping
Requirement:Â Trackable method (FedEx/UPS)
Send to:
BSC Returns Center
5678 Logistics Way
Fort Lauderdale, FL 33301
đź’°Â 3. Refund Processing
| Timeline | Action |
|---|---|
| Receipt Inspection | 3-5 business days after return arrival |
| Refund Notification | Email confirmation of approval/rejection |
| Refund Issuance | Within 7 business days of approval |
| Refund Amount | Item cost MINUS: |
| Â | – Original shipping fees |
| Â | – 15% restocking fee* |
| Â | – Return shipping costs |
*Waived for defective items
⚠️ 4. Damaged/Defective Items
Notify Within 7 Days: Email claims@bestshippingcontainers.com with:
Order number
Photos/video of damage
Container serial number (if applicable)
Resolution Options:
Replacement container shipped at our expense
Full refund (including original shipping)
đź“ŤÂ 5. Florida-Specific Notes
Climate Considerations:Â Surface rust from humidity doesn’t qualify as damage
Modified Containers:Â Cutouts/welds void return eligibility
Local Returns:Â Fort Lauderdale customers may schedule in-person inspections
📞 6. Contact BSC Returns Team
For return assistance:
📞 +1 772-618-1880 (Option 6)
✉️ returns@bestshippingcontainers.com
*Mon-Thu 9AM-4PM | Fri 9AM-2PM EST*
