Order Processing 

Order Confirmation

• Once an order is placed and payment is successfully received, customers will receive an order confirmation email within 24 hours.

• The confirmation will include:

  • Order number

  • Container type and specifications

  • Delivery address

  • Estimated delivery timeframe

Order Verification

• To prevent fraud and ensure delivery accuracy, we may contact customers to verify:

  • Billing and shipping details

  • Site accessibility for delivery

• Orders may be placed on hold until verification is completed.

Processing Time

• Standard processing time is 3-7 business days after payment confirmation.

• Processing time does not include transit or delivery scheduling time.

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Order Cancellation Policy

Customer-Initiated Cancellations

• Orders may be cancelled within 24 hours of purchase, provided the container has not yet been dispatched or assigned for delivery.

• To request cancellation, customers must contact us in writing via email or our support form.

Cancellation Fees

• Before dispatch: Full refund minus any non-refundable payment processing fees.

• After dispatch or scheduling:

  • Cancellation may not be possible, or

  • A restocking and logistics fee may apply (typically 10–25% of the order value, depending on transportation costs already incurred).

Seller-Initiated Cancellations

We reserve the right to cancel an order due to:

• Inventory unavailability

• Pricing or listing errors

• Inability to deliver to the specified location

In such cases, customers will receive a full refund.

Delivery & Shipping Policy

Delivery Coverage

• We deliver within the continental United States unless otherwise stated.

• Delivery availability depends on:

  • Site access

  • Local regulations

  • Equipment requirements (tilt-bed, crane, or forklift access)

Delivery Timeframes

• Estimated delivery time is 10-24 business days after order processing, depending on location and container availability.

• Delivery dates are estimates, not guarantees.

Delivery Requirements

Customers are responsible for:

• Ensuring clear and legal access for delivery vehicles

• Obtaining any required permits or permissions

• Providing accurate delivery instructions

Failed delivery attempts due to site inaccessibility may result in additional fees.

Risk of Loss

• Risk of loss transfers to the customer once the container is delivered and placed at the agreed location.

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Return Policy

Eligibility for Returns

Due to the nature of shipping containers:

• Returns are not accepted for:

  • Buyer’s remorse

  • Change of mind

  • Incorrect site measurements

Returns may be considered only if:

• The container delivered is significantly different from what was ordered, or

• The container has undisclosed structural defects that materially affect usability.

Return Approval

• All return requests must be submitted within 48 hours of delivery.

• Customers must provide:

  • Photos or video evidence

  • Order number and description of the issue

Returns without written approval will not be accepted.

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Refund Eligibility

Refunds may be issued for:

• Approved order cancellations

• Approved returns

• Non-delivery caused by seller error

Refund Method & Timing

• Refunds are issued to the original payment method.

• Processing time: 5–10 business days after approval.

• Banks or payment providers may take additional time to post the refund.

Partial Refunds

Partial refunds may apply if:

• The container shows cosmetic wear consistent with used inventory and disclosed in the listing

• Delivery or logistics fees are non-recoverable

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Complaint & Dispute Resolution Policy

How to File a Complaint

Customers may submit complaints by contacting us via:

• Email: claims@bestshippingcontainers.com

• Contact Us

Complaints should include:

• Order number

• Description of the issue

• Supporting photos or documents

Complaint Handling

• All complaints are reviewed within 2 business days.

• We aim to resolve complaints within 7 business days whenever possible.

Chargebacks & Disputes

• Customers are encouraged to contact us before initiating a chargeback.

• Unauthorized or fraudulent chargebacks may result in account restrictions.

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Contact Information

Business Name: Best Shipping Containers (BSC)
Email: claims@bestshippingcontainers.com
Phone: +1 772-242-5773
Business Address: 5256 Doolittle Rd, Jacksonville, Florida 32254, USA