Order Processing
Order Confirmation
Once an order is placed and payment is successfully received, customers will receive an order confirmation email within 24 hours.
The confirmation will include:
Order number
Container type and specifications
Delivery address
Estimated delivery timeframe
Order Verification
To prevent fraud and ensure delivery accuracy, we may contact customers to verify:
Billing and shipping details
Site accessibility for delivery
Orders may be placed on hold until verification is completed.
Processing Time
Standard processing time is 3-7 business days after payment confirmation.
Processing time does not include transit or delivery scheduling time.
Order Cancellation Policy
Customer-Initiated Cancellations
Orders may be cancelled within 24 hours of purchase, provided the container has not yet been dispatched or assigned for delivery.
To request cancellation, customers must contact us in writing via email or our support form.
Cancellation Fees
Before dispatch: Full refund minus any non-refundable payment processing fees.
After dispatch or scheduling:
Cancellation may not be possible, or
A restocking and logistics fee may apply (typically 10–25% of the order value, depending on transportation costs already incurred).
Seller-Initiated Cancellations
We reserve the right to cancel an order due to:
Inventory unavailability
Pricing or listing errors
Inability to deliver to the specified location
In such cases, customers will receive a full refund.
Delivery & Shipping Policy
Delivery Coverage
We deliver within the continental United States unless otherwise stated.
Delivery availability depends on:
Site access
Local regulations
Equipment requirements (tilt-bed, crane, or forklift access)
Delivery Timeframes
Estimated delivery time is 10-24 business days after order processing, depending on location and container availability.
Delivery dates are estimates, not guarantees.
Delivery Requirements
Customers are responsible for:
Ensuring clear and legal access for delivery vehicles
Obtaining any required permits or permissions
Providing accurate delivery instructions
Failed delivery attempts due to site inaccessibility may result in additional fees.
Risk of Loss
Risk of loss transfers to the customer once the container is delivered and placed at the agreed location.
Return Policy
Eligibility for Returns
Due to the nature of shipping containers:
Returns are not accepted for:
Buyer’s remorse
Change of mind
Incorrect site measurements
Returns may be considered only if:
The container delivered is significantly different from what was ordered, or
The container has undisclosed structural defects that materially affect usability.
Return Approval
All return requests must be submitted within 48 hours of delivery.
Customers must provide:
Photos or video evidence
Order number and description of the issue
Returns without written approval will not be accepted.
Refund Eligibility
Refunds may be issued for:
Approved order cancellations
Approved returns
Non-delivery caused by seller error
Refund Method & Timing
Refunds are issued to the original payment method.
Processing time: 5–10 business days after approval.
Banks or payment providers may take additional time to post the refund.
Partial Refunds
Partial refunds may apply if:
The container shows cosmetic wear consistent with used inventory and disclosed in the listing
Delivery or logistics fees are non-recoverable
Complaint & Dispute Resolution Policy
How to File a Complaint
Customers may submit complaints by contacting us via:
Email: claims@bestshippingcontainers.com
- Contact Us
Complaints should include:
Order number
Description of the issue
Supporting photos or documents
Complaint Handling
All complaints are reviewed within 2 business days.
We aim to resolve complaints within 7 business days whenever possible.
Chargebacks & Disputes
Customers are encouraged to contact us before initiating a chargeback.
Unauthorized or fraudulent chargebacks may result in account restrictions.
Contact Information
Business Name: Best Shipping Containers (BSC)
Email: claims@bestshippingcontainers.com
Phone: +1 772-610-4042
Business Address: 5256 Doolittle Rd, Jacksonville, Florida 32254, USA
